The $6000 payout saga is a fountain of inspiration. It is a controversial subject both in politics and in management. In particular, it affects Executive Officers much because it is an interesting management case and it also involves many Executive Officers in their daily work. With the payout to 6 million settling down, we would wait and see whether the process would create chaos. It can be contained with good planning on operations management.
The next big one is the $6000 payout to non-permanent residents through the Community Care Fund. The innate fatality of the proposal has been well discussed, that the Community Care Fund should not be involved in the first place. But we could focus on the management side and try to figure out how it can be done.
Community Care Fund is a shell. On this particular occasion, it receives money from the government and decides how to pay it out. It is an umbrella to help government shelter the rain. Besides being a talk shop and taking the blame on the decision made, it should do nothing. The mode of operation of the fund is for government departments, mainly Education and Social Welfare, to apply for money to do their duty. When asking the Finance Committee for the fund injection, the government stated that additional staff in these two departments would be required. Home Affairs Bureau also requires additional staff to man the Community Care Fund Secretariat. As you can guess, it is staffed by Executive Officers. Rebecca is the brain. I also noted earlier that the Fund Secretariat would not receive applications from individuals.
Now the critical part. The initial estimate of the number of beneficiary is 230,000. This number will increase should the political parties be successful in raising the income limit. The present thinking is for applications to be made to the secretariat. This creates chaos and the first bottleneck. Just imagine 230,000 persons sending in application or queuing up outside Southorn Centre. I hope there will be announcement on a more detailed and workable plan. Perhaps the banks and Post Office will take this on as well.
Then comes the validation. As there is an income limit, applicants are required to submit proof. Some will claim they are already benefit recipients and some will just declare they earn very little. Each application will have to be processed and examined, and perhaps with data matching (note PDPO restriction) with other benefit systems. In fact, any non-permanent resident could just declare and claim the $6000. An odd statement is that the secretariat will audit 10% applications. This is a revelation of operation secret. A clever way to say it is that applications will be audited. But 10% would mean a lot of cases to be investigated.
Same as the big queue, there is also work on data prep, data matching, bank account validation, fund transfer and cheque printing. I think there is no way that the secretariat could undertake all these work and there is no choice but for the exercise to merge with the big queue some point in time. The Fund has set aside $30 million as administration fees and bank fees. That is $130 per application. What a costly exercise; and this has not taken into account the staff cost of civil servants and the social cost of 230,000 persons making application.
Who will do the initial check of the eligibility and then the random audit? Will there be another office to be created staffed by Executive Officers and NCSC staff, or a very much expanded Fund Secretariat?
低收入新移民須在明年三月三十一日前居港未滿七年、已年滿十八歲才合資格，十月三日起至明年六月底前，郵寄表格向關愛基金秘書處登記領 錢。現已接受政府援助的新移民，亦須填表及附上有關援助單據證明；沒有受助的新移民「N無」人士，只須填寫法定聲明家庭入息沒超出入息限 額，毋須交證明，只填姓名、地址、銀行戶口等資料已可。有委員指出，本港現有約三十六萬名居港未滿七年的新移民，估計一半人屬低收入，保 守估計有近二十三萬人合資格領六千元，其中八成人已領政府援助，早已通過家庭入息審查，只要填表交援助證明便可；餘下兩成人估計是「N 無」人士，亦只須填寫聲明毋須特別交入息證明，秘書處料抽查約一成個案了解有否濫用，委員形容「今次真是好寬鬆」。
協助新移民的同根社主席楊媚指出，最低工資後薪酬上升，不少新移民月薪已過七千元，單身人士易超越入息上限不能領六千元，變相鼓勵新移民 暫不工作以符派錢資格，入息審查更如標籤新移民，「窮人就一定係呃政府，仲要係新移民。」她批評關愛基金堅持對新移民設關卡派錢，只浪費 公帑，更再次挑起分化新移民與香港人關係。